Privacy Policy

1. Introduction

This Privacy Policy describes how OneLine Holdings ("we," "us," or "our") collects, uses, and protects your personal information when you use MyTribeVoice (the "Service"), our AI-powered social media caption generator.

We are committed to protecting your privacy and handling your personal information transparently and securely. This policy applies to all users of our Service, including those accessing our MVP (Minimum Viable Product).

2. Information We Collect

2.1 Information You Provide Directly

2.2 Information Collected Automatically

• Usage Data: How you interact with the Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, errors encountered
• Performance Data: Service response times, feature usage patterns

2.3 Information from Third Parties

• Authentication services (Google, Apple, etc.) if you choose to sign in through them
• Payment processors for subscription billing
• Analytics services for service improvement

3. How We Use Your Information

3.1 Service Provision

• Generate AI-powered captions based on your input and preferences
• Maintain and improve our AI models and algorithms
• Provide customer support and respond to inquiries
• Process payments and manage subscriptions

3.2 Service Improvement

• Analyze usage patterns to enhance user experience
• Train and improve our AI models (using anonymized data)
• Develop new features and functionality
• Conduct research and analytics on service performance

3.3 Communication

• Send service updates and important notifications
• Provide customer support responses
• Send marketing communications (with your consent)
• Notify you of changes to our Service or policies

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal information based on:

• Contract: Processing necessary to provide the Service you've requested
• Legitimate Interest: Improving our Service, preventing fraud, and ensuring security
• Consent: Marketing communications and optional features (where required)
• Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Limited Sharing

We may share your information only in these specific circumstances:

• Service Providers: Third-party vendors who help us operate the Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect rights, property, or safety of our users or others
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
• With Your Consent: Any other sharing will require your explicit consent

5.3 Data Processing Partners

Our key service providers include:

• Cloud hosting and storage providers
• Payment processing services
• Analytics and performance monitoring tools
• Customer support platforms

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access on a need-to-know basis
• Regular Security Audits: Ongoing security assessments and improvements
• Secure Infrastructure: Industry-standard security practices and monitoring
• Data Anonymization: Personal identifiers removed from AI training data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

• Account Data: Retained while your account is active
• Usage Data: Typically retained for 2 years for analytics
• AI Training Data: Anonymized data may be retained indefinitely for model improvement
• Legal Requirements: Some data may be retained longer for legal compliance
• Deletion Requests: We will delete your data upon valid deletion requests, subject to legal requirements

8. Your Privacy Rights

8.1 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it's used, and the right to delete personal information.

8.2 European Privacy Rights (GDPR)

EU residents have rights under the General Data Protection Regulation, including the right to object to processing and the right to lodge a complaint with supervisory authorities.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions for approved countries
• Certification schemes and codes of conduct

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze Service usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

Parents who believe their child has provided information to us should contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on this page with a new "Last Updated" date
• Notify users of material changes via email or Service notification
• Provide at least 30 days' notice for significant changes
• Obtain consent where required by law

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: